Effective Date: February 20, 2025
Prime Transport (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us.
1. Text/SMS Marketing
If you choose to opt-in to SMS communication from Prime Transport, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Prime Transport as well as information related to your orders or account.
2. Consent to Receive Automated Messages
2. You understand that consent to receive automated messages is not a condition of purchase or use of Prime Transport’s services. Messages may include but are not limited to, order confirmations, updates, and special offers.
3. Information We Collect
When you opt in to receive SMS messages from us, we may collect:
Your mobile phone number
Any information you provide in response to our messages
Details about message delivery and interactions (such as whether a message was opened or clicked)
4. How We Use Your Information
We use your phone number and any related information to:
Send service-related messages and updates.
Respond to your inquiries or customer service requests
Improve our SMS communication and customer experience.
5. Frequency of Messages
Message frequency may vary base don you orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.
6. How We Protect Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission over mobile networks can be guaranteed to be 100% secure.
7. Confidentiality
We will remain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes. However, for operation purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communication. These providers use your personal information solely to carry out services they provide to Prime Transport.
8. Opting out and Support Options
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive a final confirmation message and we will cease sending SMS Messages to your number. Should you wish to re-subscribe, you may text “START” to receive SMS Messages again.
9. Wireless Carrier Rates & Services
Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
8. Help and Support Options
If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at pickup@myprimetransport.com
9. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
10. Contact Us
If you have any questions about this policy, please contact us at: Prime Transport pickup@myprimetransport.com
